Cookie Policy

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Last updated: June 12, 2026

1. Introduction

This Cookie Policy explains how Mello ("we", "our", or "us") uses cookies and similar tracking technologies when you visit mello.life or use Mello Assistant (the "Service"). This policy is designed to help you understand what cookies are, how we use them, and the choices you have.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information.

Types of Cookies

  • Session Cookies: Temporary cookies that are deleted when you close your browser
  • Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted
  • First-Party Cookies: Cookies set by the website you are visiting
  • Third-Party Cookies: Cookies set by a different website or service

3. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies

These cookies are necessary for the Service to function properly. They enable core functionality such as security, account authentication, and accessibility. You cannot opt out of these cookies as the Service cannot function properly without them.

Performance Cookies

These cookies collect information about how you use our Service, such as which pages you visit most often. This data helps us improve how the Service works and measure the effectiveness of our content.

Functionality Cookies

These cookies remember choices you make (such as your language preference or region) and provide enhanced, personalized features.

Analytics Cookies

We use analytics services to understand how visitors interact with our Service. These cookies may track things like how long you spend on the Service and which pages you visit.

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use the following third-party services that may set cookies:

  • Google Analytics: To analyze how users interact with our Service
  • Intercom: For customer support and communication
  • Stripe: For payment processing (for paid plan subscribers)

5. Managing Your Cookie Preferences

Most web browsers allow you to control cookies through their settings. Here are links to help you manage cookies in popular browsers:

You can also opt out of third-party analytics cookies by visiting:

6. Do Not Track

We respect "Do Not Track" browser settings. If you have Do Not Track enabled, we will not use tracking cookies. However, essential cookies may still be necessary for the Service to function.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Last updated" date.

8. Contact Us

If you have questions about our use of cookies, please contact us: