Terms and Conditions

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Last updated: June 12, 2026

1. Acceptance of Terms

By accessing or using Mello Assistant (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Mello provides Mello Assistant, an AI-powered personal assistant service. We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

3. User Accounts

Account Registration

To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during registration.

Account Security

You are responsible for safeguarding your account credentials. You agree to notify us immediately of any unauthorized use of your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.

Account Termination

We reserve the right to terminate or suspend your account at any time, for any reason, without notice or liability.

4. User Conduct

You agree not to:

  • Use the Service for any unlawful purpose or in violation of these Terms
  • Violate any applicable local, state, national, or international laws
  • Infringe on any intellectual property rights
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorized access to any part of the Service
  • Transmit any viruses, malware, or other malicious code
  • Collect or track personal information of other users
  • Use the Service for spamming, advertising, or commercial solicitation
  • Impersonate any person or entity

5. Intellectual Property

Our Intellectual Property

The Service and its original content, features, and functionality are owned by Mello and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content

You retain ownership of any content you submit, post, or display on or through the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute it.

6. Subscription and Paid Plans

Free and Paid Plans

Mello offers both free and paid subscription plans. Details of each plan, including features and pricing, are available on our website at mello.life.

Billing

By subscribing to a paid plan, you authorize Mello to charge your designated payment method for the applicable subscription fees. All payments are processed in US Dollars (USD).

Subscription Cycles

Paid subscriptions are billed on a recurring basis according to the plan you select (monthly or annual). Your subscription will automatically renew at the end of each billing cycle unless you cancel it.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period. No refunds will be provided for partial billing periods, except as required by law.

Failed Payments

We reserve the right to suspend or terminate access to paid features if payment is not received or if a payment is declined.

Price Changes

We reserve the right to change subscription fees at any time. We will provide notice of any price changes by posting the updated fees on our website. Price changes will take effect at the start of the next billing cycle following the notice period.

7. Third-Party Services

The Service may contain links to third-party websites, services, or resources. We are not responsible for the content, products, or services of any third parties. You acknowledge and agree that we shall not be liable for any loss or damage caused by your use of any third-party content, goods, or services.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE
  • THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE
  • THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED WILL MEET YOUR EXPECTATIONS

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MELLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE
  • ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE
  • ANY CONTENT OBTAINED FROM THE SERVICE
  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

10. Indemnification

You agree to defend, indemnify, and hold harmless Mello and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of the State of California.

12. Dispute Resolution

Informal Resolution

Before filing a claim, you agree to first contact us at hello@mello.life to attempt to resolve any dispute informally.

Arbitration

Any dispute arising from these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in San Francisco, California, and the arbitrator's decision shall be final and binding.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Your continued use of the Service after any changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mello regarding your use of the Service and supersede all prior agreements and understandings.

17. Contact Us

If you have any questions about these Terms, please contact us:

This terms and conditions is provided for informational purposes only and does not constitute legal advice. Consult with a legal professional to ensure your terms meet the specific requirements of your jurisdiction and business.