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Privacy Policy
This document explains our online information practices and the choices you can make about the way your information is collected and used.

Effective as of: January 20, 2025

Your privacy is extremely important to us. This Privacy Policy explains how Mello, Inc. DBA Mello ("Mello", "we", "us", or "our") collects, uses, shares, and protects your information when you use our website and services (collectively, the "Mello Service").

By using the Mello Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Mello Services.

1. Scope of this Privacy Policy

This Privacy Policy is incorporated into and governed by our Terms of Use. It does not cover all information Mello may process. Our commitment to customers and service providers is governed by a separate Data Protection Addendum, and our commitments to employees are governed by internal employment policies.

2. Information We Collect

2.1 Personal Information

When you establish an account with us, we collect personally identifiable information that can identify you or be used to contact you, including:

  • Name
  • Email address
  • IP address
  • Company name
  • Job title
  • Address
  • Telephone number
  • Billing and payment information

2.2 Non-Personal Information

We also collect non-personally identifiable information that, by itself, cannot be used to identify you:

  • Demographic information (age, profession, industry, gender, location)
  • IP addresses
  • Browser types
  • Domain names
  • Usage statistics and patterns

3. How We Collect Information

We collect information when:

  • You create an account or provide information directly to us
  • You use our Services
  • You communicate with us via email or our platform
  • You visit our website (through cookies and tracking technologies)
  • We receive information from third parties or other users

4. How We Use Your Information

We use your information to:

  • Provide and improve our Services
  • Process transactions and send related information
  • Respond to your comments and questions
  • Send you technical notices and updates
  • Analyze usage patterns to improve user experience
  • Protect against fraud and unauthorized access
  • Communicate with you about your account or our Services

5. Information Sharing and Disclosure

We may share your information with:

  • Outside contractors who provide specific services related to the Mello Service
  • In response to legal requirements (court orders, subpoenas)
  • In connection with a sale, merger, or transfer of business assets
  • To protect our rights or the safety of others

We do not sell your personal information to third parties.

6. Data Security

We take precautions to protect your information through physical, electronic, and managerial security procedures. However, no security system is completely foolproof.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. By using our Services, you consent to these transfers in accordance with this Privacy Policy and our Data Protection Addendum.

8. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccuracies in your information
  • Delete your information (subject to certain limitations)
  • Opt out of certain communications
  • Withdraw consent for processing

To exercise these rights, please contact us at [email protected].

9. California Privacy Rights

Mello complies with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act. California residents have specific rights regarding their personal information, which can be exercised by contacting [email protected].

10. Children's Privacy

The Mello Service is not designed for or directed to children under 16. We do not knowingly collect personally identifiable information from anyone under 16 years of age.

11. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time. Significant changes will be communicated to you via email. Your continued use of the Mello Service after non-significant changes constitutes acceptance of those changes.

12. Contact Information

If you have questions about this Privacy Policy, please contact our Privacy Agent:

  • Email: [email protected]
  • Mail: ATTN: Privacy Agent Mello, 1883 Aquamarine Ct, Chula Vista, CA 91913

By using the Mello Service, you signify your acceptance of this Privacy Policy.