Privacy Policy

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Last updated: June 12, 2026

1. Introduction

Mello ("we", "our", or "us") operates Mello Assistant (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Definitions

  • Personal Data: Any information that relates to an identified or identifiable individual.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • Cookies: Small files stored on your device (computer or mobile device).
  • Data Controller: The natural or legal person who determines the purposes and means of processing personal data.
  • Data Processor: A natural or legal person who processes data on behalf of the Data Controller.

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:

  • Email address
  • First name and last name
  • Cookies and Usage Data

Usage Data We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include:

  • Your computer's Internet Protocol address
  • Browser type and version
  • Pages of our Service that you visit
  • Time and date of your visit
  • Time spent on those pages
  • Unique device identifiers
  • Other diagnostic data

Tracking Cookies Data We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

4. Use of Data

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent, and address technical issues
  • To provide you with news, special offers, and general information about other goods, services, and events

5. Legal Basis for Processing Personal Data

We process your personal data on the following legal bases:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Processing is necessary for the performance of a contract with you.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those interests.

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service.

7. Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

8. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Mello
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

9. Security of Data

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, but no method of transmission over the Internet or electronic storage is 100% secure.

10. Your Rights

You have the following rights regarding your Personal Data:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request correction of inaccurate personal data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Request limitation of processing of your personal data.
  • Right to Data Portability: Request transfer of your data to another organization or directly to you.
  • Right to Object: Object to our processing of your personal data.
  • Right to Withdraw Consent: Withdraw consent at any time where we relied on consent to process your data.

To exercise these rights, please contact us at hello@mello.life.

11. Third-Party Services

We may employ third-party companies and individuals to facilitate our Service, provide Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-Party Service Providers

We may use third-party Service Providers to:

  • Monitor and analyze the use of our Service
  • Email newsletters

12. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

This privacy policy is provided for informational purposes only and does not constitute legal advice. Consult with a legal professional to ensure your privacy policy meets the specific requirements of your jurisdiction and business.